FAQS

What countries can buy
Online in UE and admit Redsys and Paypal payments.

 

Is the product in the store authentic?
This store is the only official online store in Spain operated directly by Shanghai Silk Group Brand Development Co., Ltd. No unit or individual is authorized to use it.

 

How long after the payment of the order is successful?
After receiving the order information, we will process your order as soon as possible, within 72 hours under normal circumstances.

 

Is the product I received the same as I saw in the image? Is there any color difference? Is the product taken in kind?
Due to the lighting during shooting, the resolution of the computer monitor, etc., there will be some color deviations. Check the actual object received.

 

How to choose product size accurately?
You can go to the product detail page where you want to verify the size information of this item as a reference, or you can contact customer service directly to recommend it.

 

What happens if I want to cancel some of the items in my order?
Regardless of whether it has been shipped or not, contact customer service directly for any modification or cancellation of the order.

 

Can I cancel my order?
Regardless of whether it has been shipped or not, contact customer service directly for any modification or cancellation of the order.

 

What should I do if the goods I receive are damaged?
Please contact our customer service.

 

What should I do if the item I received is incorrect?
If the products you receive do not match the order due to our negligence, please contact our customer service.

 

How to request an invoice?
Contact our customer service, complete the invoice information, we will send your invoice as a certified letter as soon as possible.